Shopping Bag

You have 0 items in your shopping bag

Explore the latest collection

You have in your shopping bag.

Returns Policies

In-Store Returns Policy

Products bought from the boutique at 10 New Quebec Street are non-refundable. A credit note or exchange may be issued at the discretion of the sales staff, if the product is unworn with all tags still attached and returned within 14 days. 

Online Returns Policy

You can return all Ready-to-Wear products brought online from our website if return initiated within 14 days of delivery, in the condition as sold, with all tags attached, for a refund, credit or exchange. This also applies to any pre-order Ready-to-Wear garments.

Products from the couture collection, and bespoke, altered or custom made products are non-returnable, due to the made to order nature of the products.

Returns charges are payable by the customer.

To initiate your return, please follow these steps:

  • Visit our returns portal by clicking on the following link: Returns Portal Link.
  • Provide your order number and the email address associated with your purchase.
  • Don't forget to include the '#' symbol before your order number to ensure the system can locate your order correctly.
  • Once you've completed these steps, you'll be guided through the return process effortlessly. 

Hats and larger headbands are subject to higher return charges (below), due to the considerable extra volumetric weight. 

We will refund your credit card as soon as we receive your goods in the original condition with garment tags still attached. This can take up to 10 days to show on your statement.

Return Delivery Charges: 

 

Standard Returns

UK

From £6

EU

£20

USA

£25

Canada

£30

Rest of World

£35

Millinery Return Delivery Charges: 

 

All Millinery

UK

£18

HK/Sing/Japan

£60

Australia

£50

Canada

£45

EU

£35

USA

£35

Rest of World

£85


 

Would you like to hear more from Suzannah?

Subscribe here to receive our monthly email newsletter with collection updates, seasonal sales and promotions.