Help and FAQs
Do you have a store where I can try your items on?
The Suzannah boutique is two minutes walk from Marble Arch Tube. Our address is 10 New Quebec Street, Marylebone, London, W1H 7RN. We are open for walk-ins, or call/email us to book an appointment.
Do you offer free shipping?
Yes totally free on everything except for hats, which unfortunately we need to charge for, due to the larger volume packages they need to be shipped in for protection. See delivery page for details.
Can I return the product if bought online?
You can return all Ready-to-Wear products bought from our website if returned in the condition as sold, with all tags attached, for a refund or exchange.
Products from the couture collection, and bespoke or custom made products are non-returnable, due to the made to order nature of the products.
Returns charges are payable by the customer.
Please refer to our Online Returns Policy for our guidelines.
What is your policy for returns in store?
Products bought from the boutique at 3 New Quebec Street are non-refundable. A credit note or exchange may be issued at the discretion of the sales staff, if the product is unworn with all tags still attached and returned within 14 days.
Can I order products over the telephone?
Yes. Our telephone number is +44 (0)207 258 0782. Someone will be able to help you during the boutique opening hours. The products bought by telephone are treated the same as the online store and therefore this returns policy applies.
Do I need to make an appointment?
Appointments are not necessary, though recommended if you wanted to try on something specific, or to guarantee a bit more time with our knowledgable sales staff. You can email us at email@example.com.
Can you advise on millinery and accessories? Are there styles to try?
We have a range of millinery which complement our styles well. We work very closely with four 'ready-to wear' milliners and two couture milliners depending on what level of service you would like. We also work closely with Emmy London who have great simple modern styles of occasion wear shoes and bags which we have represented at the boutique.
We can provide swatches of your bought garment if you wish to colour match shoes or work with different milliners. However we cannot supply or sell-on meterage or off-cuts of our fabric.
What sizes do you offer?
We run sizes 6-18 in our ready-to-wear collection. We can cut made-to-measure patterns from sizes 6-20 as bespoke.