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Delivery

All our orders are shipped free of charge via DHL with the exception of hats, due to the higher volumetric weight (see below). All our deliveries are carbon offset.

 Products are shipped within 1-2 working days, unless longer lead times are stated on the product page

During High Season and Sale periods, delivery times may increase.

Please note items from the couture collection, and any items altered or created bespoke, are non returnable due to the made to order nature of the products.

International packages may occasionally be held at customs for checks, and DHL may need to contact you for information so please do read the notifications from DHL. These shipping delays are out of our control so we cannot be held responsible for missed deadlines, but please inform us if you are under time pressure, for example for a special occasion.

Duties and Taxes on international orders:
All our prices are DDP (Delivery Duty Paid) so no further duties or import charges will be payable by you. 

Local Sales Tax (VAT) is included in the product price, except Canada where sales tax is added at checkout. Only Quebec PST will be payable on import. We are not required to charge US Sales taxes at this time.  

Tracking
Once you have placed an order and received a tracking number, please visit DHL Express to track your shipment.

Millinery Shipping costs on hats can be considerable due to the often large box size required and charges are based on volumetric weight. 

 

Headbands

Standard Millinery

Large Millinery

UK

Free

Free

£10

EU

Free

£40

£65

USA

Free

£60

£75

Canada

Free

£75

£90

Rest of World

Free

£95

£95

 

We are committed to reducing our impact on the environment.

We’ve partnered with DHL Express to ensure all deliveries are carbon neutral; where they will offset the emissions and these carbon credits will go into projects such as: Orb solar energy in India & Landfill gas power plants in Turkey. 

Returns
Please see our dedicated returns page for information on how to return your Suzannah Order, including applicable return charges.

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