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Online Returns Policy

You can return all Ready-to-Wear products bought from our website if returned in the condition as sold, with all tags attached.

If you wish to return your order, please notify us within 14 days of receipt of the goods. You will need to return any items within a further 14 day period. All returns are processed via DHL pick up, or drop off at a DHL collection point.

 

Please notify us via enquiries@suzannah.com. Feedback is always helpful for us to know why you would like to return the goods.

We will email you a DHL return label for you to print at home and attach to the original packaging, taking care to cover the outbound label. Use this waybill number to book the return on the DHL website.

You will need access to a printer in order to print the DHL labels and customs invoices if applicable. Whatever labels are in your email, must be printed and attached as instructed.

Return charges (see below) will be deducted from your refund, or in the case of an exchange, a payment link will be sent. Please ensure all garment tags are still attached or the product will be considered as worn, and a refund will not be processed. 

If you have had any custom alterations or a bespoke product, as stated in our terms and conditions, the goods cannot be returned. Couture products from the couture collection are also non returnable as they are made to order.

Hats are subject to higher return charges (below), due to the considerable extra volumetric weight

We will refund your credit card as soon as we receive your goods in the original condition with garment tags still attached. This can take up to 10 days to show on your statement.

Return Delivery Charges: 

 

Standard Returns (Excluding hats)

UK

£8

EU

£20

USA

£25

Canada

£30

Rest of World

£35

Hat Return Delivery Charges: 

 

Hat Returns

UK

£10

EU

£65

USA

£75

Canada

£90

Rest of World

£95

 

If returning a hat and a garment, only the hat return charge applies.

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