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Help and FAQs

Can I return the product if bought online?

Products from the couture collection, and hats and headbands, are non returnable, due to the made to order nature of the products.

All other products are available to return if bought online. All returns charges are payable by the customer 

Please refer to our Online Returns Policy for our guidelines.

Can I order products over the telephone?

Yes. Our telephone number is +44 (0)207 258 0782. Someone will be able to help you during the boutique opening hours. The products bought by telephone are treated the same as the online store and therefore this returns policy applies.

Do you have a store where I can try your items on?

The Suzannah boutique is two minutes walk from Marble Arch Tube.

Our address is 3 New Quebec Street, Marylebone, London, W1H 7RE.

You cannot return products bought from the boutique at 3 New Quebec Street. We can issue a credit note if the product is returned in immaculate condition and as sold, within 14 days of purchase. However any customised product, made to measure or bespoke items can not be returned.

Do I need to make an appointment?

Our door is always open for walk-ins, however we do recommend booking an appointment if you can. Especially if you are coming during the spring/summer season or coming from afar or if you need a bespoke fitting or just a more personalised service.  We can offer more to you and prepare with your preferred styles ready for you to try. You can have a dedicated team member to guide you through and look after you, and offer advice on complete outfits. We offer a free 1 hour appointment with consultation.

Can you advise on millinery and accessories? Are there styles to try?

We have a range of millinery which complement our styles well. We work very closely with four 'ready-to wear' milliners and two couture milliners depending on what level of service you would like. We also work closely with Emmy London who have great simple modern styles of occasion wear shoes and bags which we have represented at the boutique.

We can provide swatches of your bought garment if you wish to colour match shoes or work with different milliners. However we cannot supply or sell-on meterage or off-cuts of our fabric.

What sizes do you offer?

We run sizes 8-16 in our ready-to-wear collection. We do offer size 6 and size 18. We often have to make these separately to our regular production schedule and this sometimes can incur a £250 charge on top of the standard price to make the item individually.

We can cut made-to-measure patterns from sizes 6-20


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