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Ordering Online

It is important to us that you are happy with every Suzannah purchase.

And we realise that buying beautiful dresses online isn’t easy. 

To help with your decision-making we encourage you to contact us by email (enquiries@suzannah.com) or please do call our boutique : 0044 (0) 207 258 0782. We have years of experience with the fit of our garments and can help you with any kind of question – from sizing, to what style might best suit you. Our size guide is based on your actual body measurements. Please refer to this. However if you are between sizes please do email us and we can recommend styles to suit your body shape.

We send the majority of our parcels with DHL and on occasion use Royal Mail Special Delivery. We will email you on receipt of order to confirm and check the expected lead- time & date of delivery is suitable for you. Once en-route we will send you the tracking information.

Details about how to return are within your parcel: For all UK and international orders any returns costs are payable by the customer. 

We expect notification that you are intending to return your product within 7 days of receipt of goods. You then have 14 days in which to return your parcel to our UK boutique. Our refunds policy applies to all online and telephone sales of garments which have not been altered or adapted in anyway. The goods also need to have the labels attached and be returned in the immaculate condition as sold.

For our international customers

Please choose your location and local currency from the drop down welcome pop-up. It makes for a much smoother checkout process, and for returns too.

You will see also see your local currency threshold for free shipping.

Your order will be dispatched via DHL unless stated otherwise. When we receive your order we will be in touch with an estimated lead-time and delivery date. We will provide you with the tracking info once your order has been confirmed and your parcel is on its way.

 

Our returns policy above also applies to overseas sales bought online and over the telephone as detailed above, however as with UK returns, shipping costs will be deducted from your refund.

Please feel free to contact us on any of the above if you need more clarification.

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