All our orders are shipped free of charge via DHL.
Products are shipped within 1-2 working days, unless longer lead times are stated on the product page
During High Season and Sale periods, delivery times may increase.
Please note items from the couture collection, and hats and headbands, are non returnable due to the made to order nature of the products.
Returns are chargeable.
Please do look out for any DHL notifications or emails that may need action. International packages may occasionally be held at customs for checks, and DHL may need to contact you for information before customs will release the package, or they simply get returned.
These delays are out of our control so we cannot be held responsible for missed deadlines, but please inform us if you are under time pressure, for example for a special occasion.
Duties and Taxes on international orders:
All our prices are DDP (Delivery Duty Paid) so you will not face any extra charges by customs on arrival. Duties and import charges are included in our prices.
US and Canadian customs will see sales tax added at checkout, depending on your state or province, as is customary.
Once you have placed an order and received a tracking number, please visit https://mydhl.express.dhl/gb/en/home.html to track your shipment.
Please see our dedicated returns page for information on how to return your Suzannah Order: https://www.suzannah.com/pages/returns-policy