Suzannah | FAQ

Frequently Asked Questions

What are your delivery charges?

Special delivery UK: £8.95 (Accessories only: £5)

EU Short Haul Courier: £15 (Accessories only: £5)

International (Non EU): Single Product £20 ; Multiple Product £30

Can I return the product if bought online?

Yes you can for non customised products online. See here for our returns policy.

You cannot return products bought from the boutique at 3 New Quebec Street. We can issue a credit note if the product is returned in immaculate condition and as sold, within 14 days of purchase. Again non customised product, made to measure and bespoke cannot be returned.

Can I order products over the telephone?

Yes. Our telephone number is 0044 ( 0) 207 258 0782. Someone will be able to help you during the boutique opening hours. The product online is treated the same as the online store and therefore this returns policy applies.

Do you have a store where I can try your items on?

The Suzannah boutique is two minutes walk from Marble Arch Tube. 

Our address is 3 New Quebec Street London W1H 7RE.

Turn left out of the tube station towards Selfridges. There is a pedestrianised passageway just before Top Shop.( this is Old Quebec Street) Walk past the church on your left. New Quebec street is diagonally opposite on the right)

We are open six days a week (see our opening hours on the Suzannah Boutique page) 

Do I need to make an appointment?

Our door is always open during these hours, however if you need a bespoke fitting or just a more personalised service, where we can offer more thorough advice on complete outfits, then it is recommended. 

We offer a free 1 hour appointment with consultation. We offer a maximum of two 1 hour consultation appointments per person per event. 

Also, perhaps call ahead if you are coming from afar, especially if you are looking for a specific item. We can then endeavour to arrange that we have your size in stock.

Can you advise on millinery and accessories? Are there styles to try?

We have a range of millinery which compliment our styles well. We work very closely with two 'ready-to wear' milliners and two couture milliners depending on what level of service you would like. We also work closely with Emmy shoes who have great simple modern styles of shoes and a bag which we have represented here at the boutique.

We can provide swatches of your bought garment if you wish to colour match shoes or work with different milliners. However we cannot supply or sell-on meterage or off-cuts of fabric. 

What are your opening hours?

Please see here 

Do you recommend a specific dry cleaning service?

Our fabrics are tested well and all have care instructions inside, which can be easily folllowed by dry cleaning companies.

There is a particular dry cleaning company which we do recommend for our beaded garments and particularly specialist couture fabrics at the highest end of our couture offer; this is Buckingham Dry Cleaners at 83 Duke Street London W1

What sizes do you offer?

We run sizes 8-16 in our ready-to-wear collection. We do offer size 18 and size 6. We often have to make these separately and this can incur a £250 charge on top of the standard price to make the item individually.

We can cut made-to-measure patterns from sizes 6-20