Returns & Exchanges

We are sorry, but presently we only ship (and return) within the UK .

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.

We must stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Please follow the steps below:

Contact us (on the details below) within 48 hours of receiving your order.

We will arrange a courier collection at a time which is convenient with you at our cost.

We can only issue refunds or exchanges on items that are shipped back to us within 14 days of receipt.

All successfully returned items will be only credited to the account used to originally purchase the items, less any extra taxes, import duties or shipping charges incurred.

With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.

PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Suzannah.com / Dress-Boutique.com is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us.

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.

Email: enquiries@suzannah.com