Ordering Made Easy
It is hugely important to us that you are happy with every Suzannah purchase.
And we realise that buying beautiful dresses online isn’t easy.
So to help with your decision-making we encourage you to contact us by email ([email protected]) or telephone (07902 433948). We have years of experience with the fit of our garments and can help you with any kind of question – from sizing, to what style might best suit you.
Please don’t be shy. We are more than happy to help and this personal commitment means that very few customers need to return our products.
We also offer a made-to-order service via an in-store consultation.
If its alterations you need, we have an excellent non-profit making service. For more info click here.
Or if you want to know about returns, click here.
For our international customers
When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.
Your order will be dispatched via the most suitable carrier, depending on size and weight. We will provide you with the tracking info and help trace your parcel on its journey to you if need be.
If your order is to be sent outside the EU , the 20% VAT which is included in all of our prices which you see on the site will be removed automatically.
However, any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. ( in general and in our experience to date, the charge does not exceed 20% of value of the goods which you have paid). Customs policies do vary widely though from country to country; so you may want to contact your local customs office for further information.
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.