Frequently Asked Questions
What are your delivery charges?
Special delivery UK: £8.95 (Accessories only: £5)
EU Short Haul Courier: £15 (Accessories only: £5)
International (Non EU): Single Product £20 ; Multiple Product £30
Can I return the product if bought online?
Yes you can for non customised products online. See here for our returns policy.
You cannot return products bought from the boutique at 3 New Quebec Street. We can issue a credit note if the product is returned in immaculate condition and as sold, within 14 days of purchase. Again non customised product, made to measure and bespoke cannot be returned.
Do you have a store where I can try your items on?
The Suzannah boutique is two minutes walk from Marble Arch Tube.
Our address is 3 New Quebec Street London W1H 7RE.
Turn left out of the tube station towards Selfridges. There is a pedestrianised passageway just before Top Shop.( this is Old Quebec Street) Walk past the church on your left. New Quebec street is diagonally opposite on the right)
We are open six days a week (see our opening hours on the Suzannah Boutique page) and can often make appointments to see you out of hours.
Do I need to make an appointment?
Our door is always open during these hours, however if you need a bespoke fitting or just a more personalised service, where we can offer more thorough advice on complete outfits, then it is recommended. There is no charge.
Also, perhaps call ahead if you are coming from afar, especially if you are looking for a specific item. We can then endeavour to arrange that we have your size in stock.
Can you advise on millinery and accessories? Are there styles to try?
We have a range of millinery which compliment our styles well. We work very closely with two 'ready-to wear' milliners and a couture milliner depending on what level of service you would like. We also work closely with Emmy shoes who have great simple modern styles of shoes and a bag which we have represented here at the boutique.
What are your opening hours?
Please see here
Do you recommend a specific dry cleaning service?
Our fabrics are tested well and all have care instructions inside, which can be easily folllowed by dry cleaning companies.
There is a particular dry cleaning company which we do recommend for our beaded garments and particularly specialist couture fabrics at the highest end of our couture offer; this is Buckingham Dry Cleaners at 83 Duke Street London W1